Privacy Policy
Last updated: [24-11-2025]
VR Gorilla B.V. (“we”, “us”, “our”) operates the JadeVR (“App” or “Service”). This Privacy Policy explains how we collect, use, store, and protect information from individuals who use JadeVR for business or educational purposes.
By using JadeVR, you agree to the practices described in this Privacy Policy.
1. Does JadeVR collect user data?
Yes.
We collect limited personal and technical information in order to:
Deliver the Service
Analyze performance
Improve user experience
Maintain security and prevent misuse
We do not sell data and do not use it for advertising or marketing.
2. Data we collect
A. Account Information
When you create or manage an account, we collect:
Email address
Purposes:
Authenticate access to the Service
Manage user accounts and subscriptions
Provide customer support
We do not collect names, payment details, or other personally identifying profile data unless explicitly provided by the user.
B. App Usage Statistics
To improve the Service and understand how the App is used, we collect:
Feature usage
Amount of time spent in the App
VR sessions or experiences accessed
Interaction patterns (e.g., downloads vs. streaming)
These statistics do not track individual behavior outside of the app.
C. Log and Technical Data
We collect technical data when you use the app, especially in case of errors or performance problems. This may include:
Device type and device name
Operating system and OS version
App version and configuration
Session duration and timestamps
IP address
Error / crash logs
We use this information for:
Debugging
Stability analysis
Improving app performance
3. Use of Firebase
JadeVR uses Google Firebase services for:
Crash reporting
Analytics
App monitoring
Secure backend hosting
Depending on your device and usage, Firebase may collect:
Device identifiers
Performance metrics
Crash diagnostics
Usage events
Firebase data is used only to provide and improve the Service.
We do not use Firebase for advertising or user profiling.
Firebase privacy standards:
Google stores and processes this information according to their privacy terms.
You can find more information by searching “Firebase Privacy Policy” or “Google Privacy Policy”.
4. How we use your data
We use collected data to:
Provide access to the Service
Improve usability and performance
Fix crashes and technical issues
Support customer requests
Ensure compliance and security
We do not:
Sell or rent user data
Share data with advertisers
Track users outside the app
5. Data sharing
We only share data with:
Infrastructure providers (e.g., Firebase)
Analytics / crash tools
Required legal authorities (only if legally requested)
We do not share personal data with third parties for marketing, advertising, or selling.
6. Data storage and retention
Data is stored securely and retained only as long as necessary for:
Providing the Service
Legal compliance
Debugging or analytics
When you delete your account, associated personal data is removed from our active systems.
7. Data deletion (User Rights)
You may request deletion of:
Account data (email, identifier)
Technical data associated with your account
Firebase-associated data (where technically feasible)
To request deletion, contact us at:
Please include:
Your account email
The app name (“JadeVR”)
We will process the request within a reasonable period unless retention is legally required.
8. Security
We use commercially acceptable safeguards to protect user information.
No digital system is 100% secure; therefore we cannot guarantee absolute protection.
9. Links to external websites
The App may contain links to third-party websites or content.
We are not responsible for the privacy practices of these external parties.
10. Changes to this policy
We may update this Privacy Policy.
If we do, we will publish the revised version in the same location.
Changes become effective once posted.
11. Contact
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
.